General Parking

1What are the hours of parking meter enforcement?
Parking meters are enforced Monday to Saturday, from 9:00AM till 7:00PM unless otherwise posted.
Parking is free on Sundays and public holidays.
2What are the parking rates?
Time Rate
30 minutes AWG 1.00
1 hour AWG 2.00
1 hour 30 minutes AWG 3.00
2 hours AWG 4.00
2 hours 30 minutes AWG 5.00
Parking costs AWG 1.00 per 30 minutes, up to a maximum of 10 hours (AWG 20.00).
3Where are Aruparking’s paid parking zones?
Aruparking manages paid parking in downtown Oranjestad.

View the full parking zone map
4How can I pay at the parking meter?
  • Local coins
  • US coins: $1, 25¢, 10¢ and 5¢
  • Credit/Debit Cards (Visa or Mastercard)
  • The Pay.aw app: pay and extend your parking from your phone (Download Pay.aw)
Card payments are processed in US dollars, so the amount on your statement may differ slightly due to currency conversion and card processing fees.
5Does the parking meter provide change?
No.
Please use exact change or pay by card or Pay.aw.
6What should I do if a parking meter is not working?
Use another meter nearby, then report the broken one to the Aruparking office at 5202323 or on WhatsApp at 5676233. Please note the meter number before you call; it’s on either side of the machine.
7Do I have to go back to the same parking meter to add more time?
No. You can buy additional time at any Aruparking meter by entering your license plate number again. With the Pay.aw app, you can extend your current session directly from your phone.
8Do I need to put a ticket on my dashboard?
No. Your payment is linked to your license plate, so there’s no ticket to display. Make sure you enter your plate number correctly, because a payment under the wrong plate can’t be matched to your vehicle.

Parking Fines

1What should I do if I receive a parking fine?
Check the violation code on the fine sticker to see why it was issued (see the code list below).
Every fine must be paid; see “How can I pay my parking fine?” below. If you believe the fine was issued incorrectly, see “Can I dispute a fine?”
2How much is a parking fine?
A parking fine is AWG 75.00, regardless of the violation. If your vehicle is towed, a separate towing fee applies; see Towing below.
3What does the violation code on my fine mean?
The violation code shows why the fine was issued:

Code Violation
VC01Parking fee not paid
VC02Parking time expired
VC03Monthly permit fee not paid
VC04Improperly parked
VC05Parked across two spaces
VC06Blocking a driveway or access
VC07Blocking another vehicle
VC08Parked in a no-parking area
VC10Parked in a reserved or assigned space
VC11Parked on or partially on the sidewalk
4Where and how can I pay my parking fine?
At the Aruparking office
Wilhelminastraat 13, Oranjestad (get directions)
Monday to Friday, 9:00 AM to 5:00 PM
We accept cash, debit and credit cards, bank transfers, and Pay.aw.

By online banking
You can pay through your bank’s online banking to:
Bank: Caribbean Mercantile Bank (CMB)
Account number: 63390900
Account name: Aruparking N.V.

Include your license plate number in the payment description so we can match the payment to your fine. After paying, email your proof of payment to [email protected] with your license plate number, and we’ll send your receipt by email.
5Can I dispute a fine?
If you believe a fine was issued incorrectly, email [email protected], preferably within 48 hours of receiving it. Include your license plate number, the fine number, and any supporting photos or receipts, such as proof that you paid for parking.

Towing

1When can my vehicle be towed?
Your vehicle may be towed if it is:

  • Still unpaid 2 hours after a parking fine was issued
  • Parked in a no-parking area or space
  • Parked in a reserved or assigned space
  • Parked on or partially on the sidewalk
  • Blocking a driveway or access
  • Blocking another vehicle
  • Parked across two spaces
2How do I know if my vehicle was towed?
If your vehicle is missing from where you parked it, call the Aruparking office at 520-2323 or WhatsApp 567-6233 with your license plate number. After office hours or on weekends, email [email protected].
3How much does it cost to get my vehicle back?
The towing fee is AWG 150.00. If your vehicle isn’t retrieved on the day it was towed, a storage fee of AWG 25.00 per day is added, up to a maximum of 3 days (AWG 75.00).
4What do I need to bring to retrieve my vehicle?
  • A valid ID
  • If police were present when your vehicle was towed, the police fine as well
5What do I do if my vehicle is towed?
During office hours (Monday to Friday, 9:00 AM to 5:00 PM)
Pay at the Aruparking office, Wilhelminastraat 13, Oranjestad (get directions).
We accept cash, debit and credit cards, bank transfers, and Pay.aw.

After office hours or on weekends
Email [email protected] with your vehicle make, model and license plate number.
Emails are answered until 8:00 PM each day. We’ll reply with instructions on how to pay and retrieve your vehicle.
6Where is my vehicle taken?
Towed vehicles are stored at our secure location in Wayaca. You’ll receive pickup instructions after payment.